- Utility Office
- Payment Options
On-Line Bill Pay
Payment of utility charges may be made online with a credit card, debit card, or check. The city’s online provider is Secure Pay. This guide will help you create an account, otherwise click the icon below to go to our on-line payment portal:
Online payments take one business day to post in your online account. If you make a payment and are not sure if it went through, DO NOT make a second payment. Please contact the Galion Utility Office for verification of the transaction, or opt in to receive verification emails through your online account.
You may pay directly from your bank account. The due amount is electronically withdrawn from your bank account each month on the due date. Payments will not show until the next business day following your payment. A bill is still provided to you so that you’ll know in advance what amount will be withdrawn. To enroll, please complete and return the enrollment form. A voided check must be included with the completed form so that we use correct banking information.
Payments are also accepted in person at 115 Harding Way East between the hours of 8:00 a.m. and 4:00 p.m., Monday through Friday. You may pay by check, credit/debit card, money order, or cash.
Mailed payments should be sent to the following address:
PO BOX 820
Galion, Ohio 44833-0820
For your convenience in making payments after hours, there is night drop box at our office, 115 Harding Way East. Please do not place cash in the drop box.
SPECIAL NOTE: The City of Galion does NOT accept payments over the phone. While we do sometimes need to call customers, you will never be asked to make a payment by giving credit card or banking information over the phone. If you are asked to provide this information, the call is likely a scam. Please hang up and report it to the Police Department at 419-468-9111.
If you are experiencing difficulty paying your bill, please contact the Utility Office immediately. You may be eligible for local assistance programs. Most programs do require proof of household income in order to ensure eligibility. These programs include:
- Job & Family Services PRC Program - for households with young children
- Summer/Winter Crisis Program - offered seasonally
- Home Energy Assistance Program (HEAP) - available once per year per household
- Christian Cooperative Services - for customers at risk of a utility disconnect
- Household Water Assistance Program - water and wastewater bill assistance (available through Sept. 22)